In today's world, everyone is on the internet Goggling and searching for answers to their questions.  People rely on social networking platforms to share information about themselves and also find people and business services. So, what does this mean for the front desk person of a salon?  Let me explain.  The typical responsibilities of a front desk person are the following: Handling a high volume of inbound calls Scheduling appointments Excellent customer service skills Handling salon service transactions These duties are really important.  But, as times change, we need to start evolving the front desk's responsibilities. The front desk of the future will be very different; it will be more of a social experience between the salon and its customers. Customers are starting to demand convenience, by wanting their information accessible from any salon. The front desk person of the future would have the ability to find their customer on a social networking site like Myperfectsalon ...

I'm A PC...I'm A PC...you remember hearing and seeing that TV commercial being played around the world. That really got me thinking about the salon industry in general.  Now, more than ever, salon owners will need to show the world what makes them special.  In a time where everyone's stress level is being increased by the economy, loss of jobs, medical bills, and other financial problems, there will always be a place where people can go relax and feel good, right?  "I'm A Salon Owner" is a campaign that encourages salon owners to never give up on making people feel and look beautiful. We encourage salon owners to show off their salons style and show the world what makes them different. Come and join the fun showing off your salon..whether you're a big or small salon...it all starts with you!   Technorati Tags: salon owner,beauty industry,hairstylist,spa

Tell me, how do you create and establish a good relationship with your salon customers?  This is a question I'm sure a lot of salon owners would like to comment on, but I'm not sure if they really understand what it takes to make that happen.  Let me explain.  When you walk into a salon, a front desk person usually wants you to fill out a consultation card that has all of your personal information, wants and desires.  Then, the stylist asks you, "What are you looking to get done today?"  After the consultation is done and the service is complete, that's it.  The relationship is no longer there!  The customer gets no follow-up call or email; the salon has no more contact with that customer unless they just happen to come back weeks or months later.  I'm sure this happens to a lot of people out there and I guess we just expect this from businesses.  They provide a service and then...wham bam..thank you mam...it's done!  In today's world we need to go further in ...

Is it just me?  I remember the days when the only way to find a business was to get out the YellowPages phonebook and flip through page after page to look it up.  You remember...the name, address, and phone number. And also check to see if they had a good looking ad or not.  Wow, times have really changed!  We are still trying to find solutions for our everyday problems, but the way we get that information has totally changed.  Tools like search engines seem to answer almost all of our questions.  But what ever happened to the experience of looking thru the pages and seeing what really attracted you?  What do you do NOW when you need to find a salon?  Do you still run to the YellowPages?  Or if you’re a business, do you still buy ad space with them?  From a financial business perspective, why should you have to pay for listing directory information, when people can easily find you using search engines?  Some things should just be FREE for Salons and Spa ...