In today's world, everyone is on the internet Goggling and searching for answers to their questions.  People rely on social networking platforms to share information about themselves and also find people and business services. So, what does this mean for the front desk person of a salon?  Let me explain.  The typical responsibilities of a front desk person are the following: Handling a high volume of inbound calls Scheduling appointments Excellent customer service skills Handling salon service transactions These duties are really important.  But, as times change, we need to start evolving the front desk's responsibilities. The front desk of the future will be very different; it will be more of a social experience between the salon and its customers. Customers are starting to demand convenience, by wanting their information accessible from any salon. The front desk person of the future would have the ability to find their customer on a social networking site like Myperfectsalon ...

Tell me, how do you create and establish a good relationship with your salon customers?  This is a question I'm sure a lot of salon owners would like to comment on, but I'm not sure if they really understand what it takes to make that happen.  Let me explain.  When you walk into a salon, a front desk person usually wants you to fill out a consultation card that has all of your personal information, wants and desires.  Then, the stylist asks you, "What are you looking to get done today?"  After the consultation is done and the service is complete, that's it.  The relationship is no longer there!  The customer gets no follow-up call or email; the salon has no more contact with that customer unless they just happen to come back weeks or months later.  I'm sure this happens to a lot of people out there and I guess we just expect this from businesses.  They provide a service and then...wham bam..thank you mam...it's done!  In today's world we need to go further in ...