In today's world, everyone is on the internet Goggling and searching for answers to their questions.  People rely on social networking platforms to share information about themselves and also find people and business services. So, what does this mean for the front desk person of a salon?  Let me explain.  The typical responsibilities of a front desk person are the following:

• Handling a high volume of inbound calls
• Scheduling appointments
• Excellent customer service skills
• Handling salon service transactions

These duties are really important.  But, as times change, we need to start evolving the front desk's responsibilities. The front desk of the future will be very different; it will be more of a social experience between the salon and its customers. Customers are starting to demand convenience, by wanting their information accessible from any salon. The front desk person of the future would have the ability to find their customer on a social networking site like Myperfectsalon.com and pull up the customer's salon social profile. This will enable the front desk person and the salon to engage with their customers on a whole new social level. Also, the front desk person would be expected to update the salon's blog/services/notifications/photos/team video clips/offers/events on the site for customers to view.  They would also be responsible for forwarding customer feedback to management.  Why is this going to happen?  It's because customers are becoming more aware of technology.  This will also allow salons to start bridging the gap between themselves and their customers.