Myperfectsalon.com Blog

How To Publish And Manage Articles On Myperfectsalon.com

myperfectsalon admin — Thu, 10 Dec 2009 17:35:08 GMT

Step1

Make sure you have created an account on Myperfectsalon.com

Step 2

We recommend that you use Microsoft Live Writer for writing Articles. You can download Microsoft Live Writer from http://download.live.com/writer

Step 3

After installing Microsoft live writer

1) Start Live Writer select 'Other Blog Service'.

2) Enter your blog URL http://www.myperfectsalon.com/IntheKnow/BeautyInsider/tabid/5200/Default.aspx and your myperfectsalon user account which related with your blog.

3) Select 'MetaWeblog API' as the type of weblog and enter your Remote Posting Url http://www.myperfectsalon.com/DesktopModules/SunBlog/MetaWeblog.ashx

4) Select Blog – My Beauty Insider

After doing this, you should be good to write and post articles!

The Death Of The Salon Front Desk!

myperfectsalon admin — Mon, 28 Sep 2009 18:09:00 GMT

In today's world, everyone is on the internet Goggling and searching for answers to their questions. People rely on social networking platforms to share information about themselves and also find people and business services. So, what does this mean for the front desk person of a salon? Let me explain. The typical responsibilities of a front desk person are the following:

Handling a high volume of inbound calls
Scheduling appointments
Excellent customer service skills
Handling salon service transactions

These duties are really important. But, as times change, we need to start evolving the front desk's responsibilities. The front desk of the future will be very different; it will be more of a social experience between the salon and its customers. Customers are starting to demand convenience, by wanting their information accessible from any salon. The front desk person of the future would have the ability to find their customer on a social networking site like Myperfectsalon.com and pull up the customer's salon social profile. This will enable the front desk person and the salon to engage with their customers on a whole new social level. Also, the front desk person would be expected to update the salon's blog/services/notifications/photos/team video clips/offers/events on the site for customers to view. They would also be responsible for forwarding customer feedback to management. Why is this going to happen? It's because customers are becoming more aware of technology. This will also allow salons to start bridging the gap between themselves and their customers.

Technorati Tags: salon owner,salons,beauty industry

I'm A Salon Owner!!

myperfectsalon admin — Sat, 22 Aug 2009 18:01:00 GMT

I'm A PC...I'm A PC...you remember hearing and seeing that TV commercial being played around the world. That really got me thinking about the salon industry in general. Now, more than ever, salon owners will need to show the world what makes them special. In a time where everyone's stress level is being increased by the economy, loss of jobs, medical bills, and other financial problems, there will always be a place where people can go relax and feel good, right? "I'm A Salon Owner" is a campaign that encourages salon owners to never give up on making people feel and look beautiful. We encourage salon owners to show off their salons style and show the world what makes them different. Come and join the fun showing off your salon..whether you're a big or small salon...it all starts with you!

Technorati Tags: salon owner,beauty industry,hairstylist,spa

I know I'm Not On Time, But!!

myperfectsalon admin — Fri, 14 Aug 2009 15:15:00 GMT

Is it just me but....how many times has this happen to you? You have an appointment with your stylist, and you arrive there on time, but for some reason your stylist is running 5..No..10..No..30 minutes behind schedule. I wonder if the stylist or salon ever stops to think what's going on in the customers mind (who is waiting). Hmm...let's see. They're probably thinking:

Why am I waiting so long; are they talking on the phone?
I can't believe that I drive 30 minutes for this.
Every time...they always have an excuse why they're running late.
I know they're not taking a lunch now!
I don't think this salon is very professional.
I know that other person didn't just go in front of me!
No tip for them today.
Why isn't anyone letting me know why I'm having to wait?
I like it here..but not that much!

These are just some of the things that customers think about when they are waiting! So the "rule of thumb" is to be very aware of your client's appointment and be on time.

For all you stylists reading this, here are some helpful tips for being "On time".

What is "on time"? People who are always on time are really people who arrive early every day..except when things just go wrong. And hey...things will go wrong.
Get enough rest. Sometimes if you have a problem getting up early, maybe you should try going to bed earlier.
Give yourself a realistic amount of time between appointments. I think this is truly a big problem today, because everyone is so concerned about booking, and double booking appointments just to get that money. They sometimes forget that each customer needs time for the service, and the conversational experience.
Be open to your salon owners preferences. Does your salon manager/owner want you to be in at a set time everyday? If so, you should make it a point to "make it happen".
Communication is key. If you're running behind schedule, let the customer know personally what's going on.

Technorati Tags: Salons,Salon owners,Hairstylist,beauty industry

Salon owners...Don't really know their customers!

myperfectsalon admin — Tue, 11 Aug 2009 14:33:00 GMT

Tell me, how do you create and establish a good relationship with your salon customers? This is a question I'm sure a lot of salon owners would like to comment on, but I'm not sure if they really understand what it takes to make that happen. Let me explain. When you walk into a salon, a front desk person usually wants you to fill out a consultation card that has all of your personal information, wants and desires. Then, the stylist asks you, "What are you looking to get done today?" After the consultation is done and the service is complete, that's it. The relationship is no longer there! The customer gets no follow-up call or email; the salon has no more contact with that customer unless they just happen to come back weeks or months later. I'm sure this happens to a lot of people out there and I guess we just expect this from businesses. They provide a service and then...wham bam..thank you mam...it's done! In today's world we need to go further in our customer service skills so that we never lose focus on the customer...Yes, the customer! You should treat your customer like an extended relationship, someone you need to check in with and ask if there is anything that would make their experience better. Communication is so important today! In order to build any good relationship, it takes communication and trust. We should always stay in contact with our customers, not just by sending them emails, but taking the time to get to know them.

Are they having a good day?
How is their family?
What are their interest and hobbies?
Let them know what's going on in your salon.
Tell them a little bit about you.

All these things bring me to the core question. How well do you know your customers...really?

Technorati Tags: salon owners,spa owners,tattoo parlors,beauty industry,barbershop owners

Salon owners...STOP what you are doing!!!

myperfectsalon admin — Mon, 10 Aug 2009 19:57:00 GMT

Is it just me? I remember the days when the only way to find a business was to get out the YellowPages phonebook and flip through page after page to look it up. You remember...the name, address, and phone number. And also check to see if they had a good looking ad or not. Wow, times have really changed! We are still trying to find solutions for our everyday problems, but the way we get that information has totally changed. Tools like search engines seem to answer almost all of our questions. But what ever happened to the experience of looking thru the pages and seeing what really attracted you? What do you do NOW when you need to find a salon? Do you still run to the YellowPages? Or if you’re a business, do you still buy ad space with them? From a financial business perspective, why should you have to pay for listing directory information, when people can easily find you using search engines? Some things should just be FREE for Salons and Spas!

Why do salons go to providers that really don’t know or care about their industry? I believe people tend to do these things because mostly we are creatures of habit. We don't mean to, but in reality, we do the same stuff that other people have done for years. But, have you ever stopped to think if this really makes sense? I mean...you are feeding money to a company that really doesn't understand what you are about. Ask yourself...Why??? And some companies are just about, "What are all the different things we can charge them for"? Other companies will even charge salons for just the basic listing information like the following (just to name a few):

Upload Logo
Pictures
Website link

Salon owners, I think it's time for the game to change! You can reclaim the way you advertise your business. We all made those companies who they are today, and I sometimes think they forgot that along the way. Why would you pay exorbitant monthly fees to just list your salon's information on YellowPages, when you can get all those features plus many more for Free!!! What are your thoughts?

Technorati Tags: salon owners,spa owners